Unfortunately, the flights to Harare with Air Zimbabwe are still cancelled and the pilots are on strike. Negotiations are in place to sort out the matter at the earliest possibility meanwhile it is advised to all Air Zimbabwe customers to remain patient. The airline is utilizing all possible means to spread up to date information about its flight schedules, cancellations and refund process including frequent emails to travel agents and twitter posts.
So far, it is informed that Air Zimbabwe flights will remain cancelled until April 03, 2011 and refunds for flights from March 24 to April 03 can be applied through the travel agents. The customers can apply refunds direct from the airline where the reservation was booked with the carrier itself and not a travel agency.
Also it will take up to 06 to 08 weeks for Air Zimbabwe to refund the payments of cancelled tickets where the reservation was made through a travel agent, consolidator or other tourism agencies.